Frequently asked questions

Good to know before you ride.

Answers to common questions about booking, vehicles, services and quotes.

How do I request a quote?

Use the Book Your Ride page and provide your service type, date, pickup time, locations, passenger count and any special requests. The request is prepared for bookings@yyzechelon.ca.

What time intervals can I select?

The booking form uses one-hour pickup intervals. If you need a different time, include it in the trip details and request a custom quote.

Do you provide airport transfers?

Yes. Airport pickup and drop-off are included among the services available for quotation in Toronto and the GTA.

Can I request a specific vehicle?

Yes. You can indicate a preferred vehicle class such as luxury SUV, sedan, stretch limousine or party bus. Final vehicle availability is confirmed with the reservation.

Can I add multiple stops?

Yes. The booking page includes an Add Stop option for itineraries with multiple destinations.

Do you offer hourly service?

Yes. Hourly / As-Directed service can be requested for multi-stop itineraries, events, meetings and other extended travel.

Can you accommodate groups?

Yes. Group transportation options can be requested. Passenger count and luggage details help determine the appropriate vehicle class.

Can I request a child seat?

The booking form lets you indicate a child-seat request. Availability should be confirmed as part of the quote.

How are rates determined?

Rates depend on the service type, vehicle class, date, time, route, duration, passenger count and other itinerary requirements. Quotes are provided based on the requested trip.

How do I make changes to a booking?

Contact YYZ Echelon as soon as possible with your reservation details and requested change. Changes are subject to availability and applicable booking terms.

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